Guest Information

To protect our property owners, we ask that you carefully read the following Terms and Conditions of your holiday letting.

All of our holiday properties are owned by individuals who provide amenities of their own varying standards & style. All accommodation is fully self-contained, i.e. Blankets, pillows, cutlery, crockery, cooking utensils, iron, ironing board, washing machine and colour TV.

Please note: Although properties are fully furnished, linen (bed sheets, pillowcases, towels, tea towels) is NOT provided unless stated otherwise in the property description.

Please note: Properties DO NOT supply condiments or toiletries such as soap, shampoo/conditioner, Chux, coffee/tea/sugar and toilet paper etc. 

Hallidays Point Accommodation Centre will not be responsible for or make a refund to the Lessee who is not satisfied with the accommodation they have booked. (NB: This means if the said premises have been inspected or not). The description of the premises supplied by the Agent is made in good faith but without acceptance of any responsibility whatsoever for any errors in the description. 

Refunds will not be made due to cancellations due to bad weather – where possible we will endeavour to move the booking to an alternative date.

No liability is accepted in contract or for any injury, death, debt, damage, loss, delay; expense or inconvenience cause directly or indirectly by events beyond the Agent or owners control, or which are not caused by neglect or default by the Agent or owner. 

We require a deposit of $300.00 plus all on-seller fees to be paid within 7 days from the date the booking was made. Christmas School Holiday Bookings must have a minimum of 50% of the bookings total paid by June 30th prior, and full payment to be made 1 month prior to your booking date. Bookings outside this time MUST have all balances paid in full within 1 month in advance of the booking arrival. Booking may be cancelled without notice if monies have not arrived by these due dates.

Hallidays Point Bookings
Keys will be available on arrival at Hallidays Point Accommodation Centre Office only when ALL monies have been paid in full before check-in time at 2 pm. Should you be arriving after business hours please telephone our office for alternate key arrangements. Upon departure, all keys are to be returned to our office by 9 am. Should you be departing outside office hours, please place keys in the silver key box next to the front office door. Key duplication is forbidden.

Harrington Bookings
For Harrington bookings, the keys will be located at the property and you will receive notification of location and key code the morning of your stay 

Any call outs, outside of office hours will incur a fee of $50.00. Variations to check-in/check-out times must be approved by our Property Manager, failure to do so could result in an extra day rent being charged. Phone: 0447 227 816  

Furniture is not to be moved and only outdoor furniture is to be used outdoors.  

The attachment of electronic games and devices to the television/video system is not permitted. If you ignore this and retuning is necessary after such use, the Lessee will be required to pay all costs incurred.  

9. Pets Are strictly forbidden in any holiday home unless stated otherwise in the property description.  

Overcrowding is not allowed; only the number of people specified will be permitted.  

Rowdy behaviour or ill-treatment of any part of the premises will not be tolerated. You WILL be advised to leave the premises immediately should this occur, any damage etc. will be charged to your Security Deposit. All monies paid will be forfeited.  

Where applicable the guest shall comply with all Body Corporate rules and regulations and shall not create or permit any noise or nuisance, which is likely to interfere with the peaceful enjoyment of any other person occupying the adjoining premises. Legislated noise pollution controls shall prevail.  

All of our holiday properties stipulate “No Smoking” and we request that this be adhered to. A charge of $100 will be charged to deodorise if this request is ignored.

Bookings are taken in good faith on behalf of the property owner. We regret we cannot be held responsible for cancellation or changes made by the landlord. In this event, we would endeavour to relocate your booking an alternative accommodation or refund your payment in full.  

Complaints are to be in writing – we do appreciate you drawing these matters to our attention and will do everything possible to rectify any problems.  

Damages and lost keys are to be reported to the agent at the time of occurrence and paid for or replaced by the tenants prior to departure.

 No responsibility is taken for tenants’ personal property left on the premises.  

In the event of the property being offered for sale, the guest agrees to allow the Agent to inspect the property with prospective purchasers during reasonable hours by appointment.  

Please make sure the home is left in a clean & tidy condition, BBQ’s are to be cleaned after each use and on vacating, if not a $50 fee will be deducted for your credit card, freezer to be defrosted the night before, refrigerator to be left on and garbage bins to be put out, any excess rubbish please dispose of yourself – do not leave at the property or a fee will be charged. If any of the above is not adhered to, an extra fee may be deducted from your security deposit.  

Departure time is strictly 9.00 am during holiday periods. Later checkouts may be arranged at other times on some properties, please check with staff if required.  

Ensure all windows and doors are locked before leaving, you could be held responsible for any loss or damage caused by neglecting to check each window and door.  

CANCELLATIONS: In the event of a cancelled booking the Agent must be notified in writing. • Normal cancellation within 2 months of booking is not refundable – booking can be moved to another time with owner approval. Longer than 2 months before booking - booking fee not refundable $50, Cancellation fee $50 and credit card fees not refundable • Covid travel Restriction Cancellation - Tariff is refundable less the Booking fee $50, Covid cancellation fee $50 and any credit card fees associated with the payments • (Please note: All monies paid are considered deposit monies).

TRANSFERS: All transfers will be treated as cancellations.  

SECURITY DEPOSIT I agree to provide my Credit Card details below for the purpose of a $700 Security Deposit. I understand that $700 will be held for this security deposit and will be deducted from my credit card is required to recover costs by the Landlord. Or in the case that I do not have a credit card, I agree to provide a $700 cash or cheque for security deposit 14 days prior to my arrival. I understand that no monies from this security deposit shall be deducted unless required to recover costs by the Landlord. I agree that the agent shall organize for the property to be inspected after my vacating and that any breakages, damages, missing items or extra cleaning, which has occurred during my stay, shall be deducted from my security deposit. NOTE: Under certain circumstances the $700 Security Deposit may be taken without notice and held by the agent until the holder of the card can be contacted and the dispute rectified, any remaining balances after the rectification will then be credited back to the cardholder's account 

The New South Wales Government has issued a mandatory code of conduct outlining the rights and obligations of people either hosting or renting accommodation on a short-term basis, including a complaints process.

 

Guests to act lawfully

2.5.1. A guest must not engage in conduct in their capacity as a guest that
contravenes:
(a) the criminal law
(b) planning laws or by-laws (if the premises are in a strata or community scheme)
that apply to the premises
(c) the terms of a short-term rental accommodation arrangement for the premises.

Obligations to neighbours

2.5.2. A guest must not at any time during the occupancy period:
(a) create noise that because of its level, nature, character, or quality, or the time it is
made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace
and comfort of neighbours and other occupants of the premises
(b) act in a violent or threatening manner towards neighbours or other occupants of
the premises
(c) act in a manner that could reasonably be expected to cause alarm or distress to
neighbours and other occupants of the premises
(d) use or enjoy the premises in a manner, or for a purpose, that interferes
unreasonably with the use or enjoyment of common property by neighbours and
other occupants of the premises in a strata or community scheme
(e) intentionally, recklessly or negligently cause damage to premises, any common
property or any other communal facilities within the immediate vicinity of the
premises, or any public property in the vicinity of the premises
(f) intentionally, recklessly or negligently damage the personal property of
neighbours of the premises or other occupants of a strata or community scheme.
This section is an offence provision under section 54C of the Act.
2.5.3. The Commissioner may issue guidelines about what may or may not be
appropriate conduct under section 2.5.2 of the code.
2.5.4. A guest must not copy, or knowingly retain after the end of the occupancy
period, any keys, security passes or other instrument that facilitates access to the
premises.
This is an offence provision under section 54C of the Act.

Responsibilities to hosts

2.5.5. A guest must take reasonable care of the host’s premises and the host’s
property at the premises.

2.5.6. A guest must notify the host or the host's representative of any dispute or
complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute
or complaint arises.
This section is an offence provision under section 54C of the Act.

Exclusion register

2.5.7. A guest who is recorded on the exclusion register is prohibited from entering
into any short-term rental accommodation arrangements as a guest.
This section is an offence provision under section 54C of the Act.

Guests responsible for conduct of visitors

2.5.8. A guest is responsible for the actions of visitors they invite onto the premises
during the occupancy period and must ensure visitors to the premises comply with
section 2.5.2 of this code as if they were a guest on the premises.